FAQs

YOUR ACCOUNT
It is easy to open a trade account with us. Please visit our registration page for the full details and application.
No, you do not need to train with us to open an account. You can visit our registration page to apply for a trade account.
We are currently unable to accept telephone applications for accounts, please head to our registration page and complete the form there. Our team will usually respond within 2 working days to complete the process.
Yes, if your are buying the Elegance Range, we only sell that range of  products to trade professionals.. If you are a trade professional, you can apply for an account here. 
Prices on our Elegance Range are lock until account is approved. If you are a trade professional, you can apply for an account here.
Yes, you receive a discount on products which is disclosed to you upon opening your trade account.
If you can't log into your account please check all of your details are correct. If you still can't log in then please contact us and one of our team will assist you further.
If you have forgotten your password then you can select 'Forgot you password?' on the login page and we will send you an email to the registered account so you can reset your password.
You can view and download previous invoices in your account once you've logged in.
ORDERS
Yes you can, however ordering online is way simpler, faster and convinience. To place an order over the phone please call 866-647.6227.
Discounts and Coupons can only be redeem online.
Yes you can. You have until 4:30pm (ET) to make changes, including pay balance if any.
To make sure you receive your order quickly, we start processing your order as soon as we receive it. This means that once your order has been placed, you have until 3:00pm (ET) to cancel the order.
Yes you can track your order. You will receive an email with your tracking number included to track the status of your order, alternatively, you can find this information.
We’re sorry to hear that you’ve received a faulty item. Please contact us and one of our team will assist you further or you can start a return process, make sure you read our Policies.
We're sorry to hear that you are missing a product from your order. Before contacting our team, please double check the packaging as sometimes smaller items get lost in the packaging. For further assistance, please contact us and one of our team will assist you further.
Please ensure that you keep all delivery packaging and anything else that was inside of the parcel if you believe something is missing from your order.
PRODUCTS
Yes you can. If a product is mark as Pre-Order it means that the product is already on the way to our warehouse.
We receive products back in stock on a regular basis, you can always sign up to receive Back In Stock Notifications.
If you can't find a product on our website that you are looking for, please contact us and our team will be able to assist you.
The longevity of our hair extensions will depend on the origin of the hair, the application method, as well as your hair care routine and maintenance schedule. The correct hair care products and a regular maintenance schedule will increase the lifespan of your hair extensions.
Remi Cachet hair extensions include a wide selection of lengths including 14” up to 30”. However, not all lengths are available in every application method or range.
Human hair extensions can be colored and/or toned, however, we do not recommend it as this can cause damage to them, or not turn out the color/tone that you expected. Any coloring and/or toning is at your own risk. Remi Cachet USA will not be held responsible for any hair that has been colored and/or toned.
Our hair extensions can be heated and styled, however this can reduce the lifespan of the hair extensions. Please use the recommended hair care products to protect your hair and hair extensions from heat damage.
When a color starts with T it means that the color is a root stretch color. For example, if the color is T5-9/613 this means that it will be a 9/613 mix with a root stretch of color 5. Our root stretch length is around 2-3 inches depending on the overall length of the hair.
When a color starts with DD it means that the color is a dip-dye color. For example, if the color is DD2/6 this means that the top half of the hair is color 2 followed by a color 6 on the bottom half of the hair.
A Super Weft contains 1.5 times the hair of a Full Weft. As an example our 20" wefts are 48 inches (approx) wide and weigh 120g, whereas, our Super Wefts are 48 inches (approx) wide and weigh 180g. A Super Weft offers more density over the span of the weft, for full-on volume.
We currently offer 3 ranges of hair:
  • Elegance which is our most popular range, offering Double Drawn Russian Mongolian Remy Hair.
  • Deluxe is made from 100% human hair that is of Chinese origin. This gives your clients high-quality hair extensions, Double Drawn / Mid-Ratio
  • Luxury which is naturally drawn (tapers to a natural finish) Chinese Remy Hair.
Our Elegance Super Ring features larger swatches, we recommend this ring for Salons and large workspaces. Our standard Elegance colour ring has smaller swatches and is more suitable for those that maybe have a smaller workspace or are mobile. Both Elegance colour rings have all the colours from the Elegance range and come complete with a storage box and information card.
DELIVERY & RETURNS
We offer a number of delivery options, which you can view at checkout, we have a daily UPS and USPS pick up.
Yes you can if order has not been pick-up (cut off time 4:00pm ET)
If you are an International customer, then you will be charged for customs and import taxes. These costs are set on a country by country basis and vary widely. You should contact your local customs office before ordering if you are unsure of what these costs may be. Remi Cachet USA is not responsible for any customs or import costs.
It all depends on the Service you select.
If your order does not arrive we advise checking with neighbours or if the item has been left in a safe place. If you are still unable to locate your order, please first contact the courier, then you can contact us  we can contact the courier to raise an investigation.
Please see our returns page for detailed information on how to return a product.
Yes you can.Please see our returns page for more information.
Unfortunately, we do not offer free returns and you will need to pay any return postage costs. This will be deducted from when merchadise arrives.
We try to deal with returns and make credit within 7 days of receiving your return, but promise to make all credits within 30 working days from receipt of goods at our warehouse.
Unfortunately, the delivery charge will not be refunded as this service has been obtained.
CARE FOR YOUR HAIR
We only recommend the use of the Remi Cachet aftercare to maintain healthy hair extensions and prolong the longevity of the hair. We offer a variety of products in the range, including a shampoo, conditioner, miracle mist with added heat defence, and a hair oil.
There are lots of things you should and shouldn't do when looking after your hair extensions. Please see our. aftercare guide for full guidance on how you should care for your hair extensions.
Yes! Please visit RC NEWS